Tenants on Property Management

CPE and Kingsley Associates partner to see how renters feel about how their spaces are managed.

“The frequent changes in property managers make for poor communication and difficulty in building an excellent working relationship.” —Miami

“The property managers are very attentive to our needs and do an excellent job maintaining the building exterior and grounds, which allows us more time to focus on our customers.” —Hamilton, Ohio

“I would like to see management actually come out to the location when major issues arise and address us in person rather than sending us emails.” —Coppell, Texas

“The property management has an excellent pulse on how often to ‘proactively check in’ and how to keep us appropriately informed. Thank you!” Warrington, Fla.

“Property management simply checking in is meaningless.They should be proactively resolving issues, addressing concerns and managing the building in a way that caters to the tenants, rather than worrying about the potential resale value.” —San Francisco

“The management staff worked with us to grant an extension on our lease as we considered other leasing alternatives even though we were not renewing our lease with them.” —Denver

“We feel valued as a tenant by the building management office, but feel that other tenants have been given preference by the building owner with regards to availability of space to expand.” —Norwalk, Conn.

“The property management team is exceptionally responsive to any issue we have. It is evident that they take our day-to-day operations seriously. Not only are they responsive via email/phone, but they take the time to meet face-to-face for follow up to make sure any issues are resolved.” —Washington, D.C.

“I would really appreciate if the building manager would meet with me maybe twice a month to see if everything is OK or if we need anything. Even if everything is great, I would still like him to check up on us.” —Hinsdale, Ill.

“Although I haven’t been able to attend any of them this year, I do like the quarterly update meetings management has for the tenants to keep them informed about things happening with the property.” —Indianapolis

“Management needs to walk the building to see what needs to be done on a regular basis. We stared at market-up walls in the elevator for over six months. If I didn’t call it to management’s attention, I am not sure if the walls ever would have been painted.” —Overland Park, Kan.

“It would be nice to have a property management presence in the building. Currently, the office is offsite, so management seems almost non-existent. We feel abandoned in this building.” —Boston

“I am very dissatisfied with management and their lack of response to our ongoing problems. These problems are negatively impacting our ability to treat our patents, and as a result are negatively impacting our income and reputation.” —Beaverton, Ore.

“Have an active and approachable property management team has been a very positive change with the new ownership. Thank you for planning tenant events such as the holiday party and ice cream social, which have been great opportunities to interact with your team!” —Arlington, Va.