Hilton Appoints First Chief Customer Officer

Jonathan Witter, chief customer officer, Hilton

McLean, Va.—Hilton has named Jonathan Witter as chief customer officer, a new position that oversees the company’s Global Brands, Marketing, Loyalty & Partnerships, IT and Strategy teams. He will report to Christopher Nassetta, president & CEO of Hilton, and serve as a member of the executive committee.

Before joining Hilton, Witter most recently held the position of president of Retail & Direct Banking at Capital One Financial Corp. Previous to that, he was president & COO at Morgan Stanley Private Bank, executive vice president & head of General Bank Distribution at Wachovia Corp. and worked in consulting for McKinsey & Co. and Deloitte & Touche.

“Jon has built an incredibly strong reputation throughout his career for constantly driving innovation, being a deeply strategic thinker and keeping the customer front and center at all times,” said Nassetta, in prepared remarks. “He will be integral to ensuring that at every stage of our customers’ journey, from the time they start planning a trip to when they arrive back home, we exceed their expectations at every turn.”

Image courtesy of Hilton