the Editors of Commercial Property Executive
Chicago’s Renaissance O’Hare Hotel Gets Major Makeover
The 15-story property recently completed its $7.6 million renovation.
C&W Tapped to Market Queens Towers
The downtown Jamaica property has a $60 million asking price.
One Liberty Expands Portfolio with $28.1M Buy
The REIT recently acquired a retail center in Minnesota and a land parcel close to Cleveland.
Hyatt Place Opens Doors in Salt Lake City
Situated in the city’s suburb of Farmington, the 108-key property is located within the transit-oriented Station Park shopping and lifestyle center.
Veteran Construction Industry Exec. Joins Wilshire in L.A
Randy Grosskopf joins Wilshire Construction as COO with three decades of office and field operations experience in commercial real estate.
Logistic Center Changes Hands for $46.2M in Charlotte’s Southwest Industrial Submarket
CLT Logistics Center was acquired by Meritex from Carlson Real Estate in a deal facilitated by CBRE.
CBRE Adds New Associate in Chicago
Meet Kerry Middleton, CBRE Chicago’s most recent associate.
Berkadia Taps New Director in Atlanta
John Bray, former JLL regional managing director, joins Berkadia, growing the company’s Southeast mortgage banking footprint.
Has your facility fully transitioned from Call Center to Contact Center?
By Sam Weatherby and Kim Vanderland, JLL Creating a seamless, positive customer experience is the primary focus for customer service organizations. Delivering on that promise requires major organizational (and real estate) changes—including the evolution from call centers to multi-channel contact centers. Communication now spreads across telephone, email, live chat and social media interactions. While in the past, many senior executives may have viewed these locations as a cost-center to take calls and help solve problems, today’s contact center is turning into more of a strategic command hub that can provide a competitive advantage. Gone are the days of customer…
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