{"id":1004666530,"date":"2023-06-16T11:03:19","date_gmt":"2023-06-16T19:03:19","guid":{"rendered":"https:\/\/www.commercialsearch.com\/news\/?p=1004666530"},"modified":"2023-07-06T04:19:07","modified_gmt":"2023-07-06T12:19:07","slug":"recruiting-the-next-generation-of-property-managers","status":"publish","type":"post","link":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/","title":{"rendered":"Recruiting the Next Generation of Property Managers"},"content":{"rendered":"
\"\"<\/a>

Image by Magnet.me via Unsplash<\/em><\/p><\/div>\n

The practice of recruiting and training the next generation of property managers has evolved with the advent of new technologies and tenant needs. Many industry jobs have shifted focus from maintenance to assisting tenant experience through technology and hospitality skills.<\/p>\n

When building teams comprising professionals who are newer to the workforce, veteran property managers place an equal emphasis on technical acumen and people skills\u2014key adaptations to a more customer service-centric industry<\/a>.<\/p>\n

One of the key indicators of property management’s shifting role is an increasing emphasis on sophisticated, yet practical technical knowledge. These areas range from proptech platforms to market intel and economic fundamentals.<\/p>\n

Eye on data<\/h2>\n
\"\"<\/a>

Randel Waites. Image courtesy of Avison Young<\/em><\/p><\/div>\n

Key to the manager’s expanded problem-solving responsibilities is an eye for analyzing property data, from foot traffic numbers to carbon emissions.<\/a> The skill is increasing in importance as property management and its associated technology plays a central role in building design and operation<\/a>.<\/p>\n

“The sophistication has gone up significantly,\u201d said Randel Waites, principal & managing director of the Real Estate Management Services Group at Avison Young. <\/strong>Waites told Commercial Property Executive<\/em>. \u201cIt\u2019s not just Excel, operating expenses and property taxes. It\u2019s about what you can bring in terms of applying bigger systems with data analytics,\u201d he said.<\/p>\n

Noting how this affects the qualifications for property managers, Waites said, \u201cWe’re kind of becoming a tech company that does real estate, and that changes fundamentally what we are looking for.\u201d<\/p>\n

\n

READ ALSO:<\/strong> CRE Brokers Power Through Decline in Deals<\/a><\/span><\/p>\n

\n
\"\"<\/a>

Dennis Skelly. Image courtesy of Stream Realty Partners<\/em><\/p><\/div>\n

With the technical focus comes increasing tenant expectations, especially for enhancing the value of investments, notes Dennis Skelly, national director of property management at Stream Realty Partners. <\/strong>The firm’s property managers advise clients on market intel, trends, capital improvements, asset repositioning strategies and leasing decisions, all with the aim of boosting value.<\/p>\n

In Stream’s portfolio, that translates to helping get tenants and employees back to the office, a task that had not existed in the past for property managers. \u201cIt requires a different mindset and way of thinking when it comes to property management and customer service,\u201d Skelly said.<\/p>\n

Those skills factor into Skelly’s hiring process. \u201cI would like to understand what their financial literacy is\u2014 understanding budgets, operating statements, analyzing internal investment, the types of systems that they have worked with, and types of projects that they have worked on,\u201d he said.<\/p>\n

Client-facing skills<\/h2>\n

Though the breadth of technical skills for success in property management has changed, the requirement for other qualities have not. \u201cThe ability to be client-facing is always critical,\u201d Waites said.<\/p>\n

According to Skelly, communication skills should rise to those expected in hospitality. \u201cFrom a personal standpoint, I really look for who the person is,\u201d he said. \u201cAt Stream, our core values are nice, smart, honest and passionate.\u201d To find team members who embody those qualities, the firm has sourced talent from hospitality. \u201cThere is a high level of service that they live and breathe every day, and that will translate well into some of the offerings in our office properties,\u201d he added.<\/p>\n

Along with the skills that make for effective and personable property managers, the places where they are developed, as well as where recruiters can seek them out, have also changed.<\/p>\n

Skelly cited the opportunity for college undergraduates to get experience in the field, with schools such as Virginia Tech and Brigham Young University offering property management programs.
\n“We are having a lot of success identifying candidates right out of college who went to school, studied it and have experience coming into the industry,\u201d he reported.<\/p>\n

Waites advocates for membership on local Building Owners and Managers Association <\/strong>boards\u00a0<\/strong>and attending national and regional industry events. \u201cThey\u2019re the best way to source people, and to get to know your competitors\u201d he said. \u201cWe\u2019ve all heard about the six degrees of separation, but real estate is more like 3,\u201d he concluded.<\/p>\n","protected":false},"excerpt":{"rendered":"

Industry veterans share insights on evolving best practices for training professionals in the field.<\/p>\n","protected":false},"author":3012,"featured_media":1004666531,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21742,21747,21785],"tags":[33022,33990,33358],"class_list":["post-1004666530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest","category-office","category-property-management","tag-avison-young","tag-building-owners-and-managers-association","tag-stream-realty-partners"],"acf":[],"yoast_head":"\nRecruiting the Next Generation of Property Managers - CPE<\/title>\n<meta name=\"description\" content=\"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recruiting the Next Generation of Property Managers\" \/>\n<meta property=\"og:description\" content=\"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/\" \/>\n<meta property=\"og:site_name\" content=\"Commercial Property Executive\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CPExecutive\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-16T19:03:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-06T12:19:07+00:00\" \/>\n<meta name=\"author\" content=\"Gabriel Frank\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@cpexecutive\" \/>\n<meta name=\"twitter:site\" content=\"@cpexecutive\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/\",\"name\":\"Recruiting the Next Generation of Property Managers - CPE\",\"isPartOf\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg\",\"datePublished\":\"2023-06-16T19:03:19+00:00\",\"dateModified\":\"2023-07-06T12:19:07+00:00\",\"author\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/cf1bfd2d6753f6ea305911ffd020862c\"},\"description\":\"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg\",\"contentUrl\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg\",\"width\":5997,\"height\":4485,\"caption\":\"Image by Magnet.me via Unsplash\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.commercialsearch.com\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Recruiting the Next Generation of Property Managers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#website\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/\",\"name\":\"Commercial Property Executive\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.commercialsearch.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/cf1bfd2d6753f6ea305911ffd020862c\",\"name\":\"Gabriel Frank\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2025\/05\/GF2.jpg?w=90\",\"contentUrl\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2025\/05\/GF2.jpg?w=90\",\"caption\":\"Gabriel Frank\"},\"description\":\"Gabriel Frank is a Senior Associate Editor with Multi-Housing News and Commercial Property Executive. He has a background in journalism, and is the editor of MHN's Daily and Weekly newsletters. He lives in New York City.\",\"birthDate\":\"2000-05-11\",\"gender\":\"Male\",\"jobTitle\":\"Editor\",\"worksFor\":\"Yardi Systems\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/author\/gabriel-frank\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Recruiting the Next Generation of Property Managers - CPE","description":"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/","og_locale":"en_US","og_type":"article","og_title":"Recruiting the Next Generation of Property Managers","og_description":"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.","og_url":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/","og_site_name":"Commercial Property Executive","article_publisher":"https:\/\/www.facebook.com\/CPExecutive","article_published_time":"2023-06-16T19:03:19+00:00","article_modified_time":"2023-07-06T12:19:07+00:00","author":"Gabriel Frank","twitter_card":"summary_large_image","twitter_image":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg","twitter_creator":"@cpexecutive","twitter_site":"@cpexecutive","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/","url":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/","name":"Recruiting the Next Generation of Property Managers - CPE","isPartOf":{"@id":"https:\/\/www.commercialsearch.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage"},"image":{"@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg","datePublished":"2023-06-16T19:03:19+00:00","dateModified":"2023-07-06T12:19:07+00:00","author":{"@id":"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/cf1bfd2d6753f6ea305911ffd020862c"},"description":"Industry veterans discuss how both the nature of the jobs and skills necessary for success have changed within the industry.","breadcrumb":{"@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#primaryimage","url":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg","contentUrl":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg","width":5997,"height":4485,"caption":"Image by Magnet.me via Unsplash"},{"@type":"BreadcrumbList","@id":"https:\/\/www.commercialsearch.com\/news\/recruiting-the-next-generation-of-property-managers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.commercialsearch.com\/news\/"},{"@type":"ListItem","position":2,"name":"Recruiting the Next Generation of Property Managers"}]},{"@type":"WebSite","@id":"https:\/\/www.commercialsearch.com\/news\/#website","url":"https:\/\/www.commercialsearch.com\/news\/","name":"Commercial Property Executive","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.commercialsearch.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/cf1bfd2d6753f6ea305911ffd020862c","name":"Gabriel Frank","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/image\/","url":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2025\/05\/GF2.jpg?w=90","contentUrl":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2025\/05\/GF2.jpg?w=90","caption":"Gabriel Frank"},"description":"Gabriel Frank is a Senior Associate Editor with Multi-Housing News and Commercial Property Executive. He has a background in journalism, and is the editor of MHN's Daily and Weekly newsletters. He lives in New York City.","birthDate":"2000-05-11","gender":"Male","jobTitle":"Editor","worksFor":"Yardi Systems","url":"https:\/\/www.commercialsearch.com\/news\/author\/gabriel-frank\/"}]}},"jetpack_featured_media_url":"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2023\/06\/magnet-me-hZWK1jcYy8g-unsplash-e1686088530423.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/posts\/1004666530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/users\/3012"}],"replies":[{"embeddable":true,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/comments?post=1004666530"}],"version-history":[{"count":10,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/posts\/1004666530\/revisions"}],"predecessor-version":[{"id":1004671059,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/posts\/1004666530\/revisions\/1004671059"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/media\/1004666531"}],"wp:attachment":[{"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/media?parent=1004666530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/categories?post=1004666530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.commercialsearch.com\/news\/wp-json\/wp\/v2\/tags?post=1004666530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}