{"id":1004395664,"date":"2020-02-27T09:27:17","date_gmt":"2020-02-27T17:27:17","guid":{"rendered":"https:\/\/www.commercialsearch.com\/news\/?p=1004395664"},"modified":"2025-02-28T00:11:43","modified_gmt":"2025-02-28T08:11:43","slug":"self-storage-owners-go-keyless","status":"publish","type":"post","link":"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/","title":{"rendered":"Self Storage Owners Go Keyless"},"content":{"rendered":"

Many self storage owner-operators<\/a> are considering how Bluetooth door locks and keyless entry systems might improve customer experience. As a result, mobile phones are being used for access, rentals, lease transactions and payments. <\/p>\n

READ THE DIGEST<\/a><\/p>\n

\"\"<\/a>

National Self Storage\u2019s 63,000-square-foot, 637-unit facility in Marana, Ariz., was awarded Facility of the Year by Mini-Storage Messenger Magazine, in part, because of the new technologies it is employing. Photo courtesy of National Self Storage<\/em><\/p><\/div>\n

\u201cWe\u2019re moving away from a padlock system to a phone-based system using the current tech of choice, Bluetooth,\u201d<\/em> said Travis Morrow, president of National Self Storage, and chairman & CEO of Storelocal, a self storage co-op. \u201cTo me, that is important because we use our phones for absolutely everything these days.\u201d <\/em><\/p>\n

The mobile app, which allows customers to digitally share key access with another person, is available at the company\u2019s Marana, Ariz., facility, Morrow said. It also makes it easier to track payments and easily lock out a non-paying tenant and restore access once the account is paid.<\/p>\n

While Morrow said he would not build another new facility without keyless entry, he also noted it is not easy to convert the locks in existing properties. His system only works on proprietary doors. This is one of the main problems other self storage owner-operators cite when asked about keyless entry.<\/p>\n

\u201cWe have it at about a half-dozen stores. We are looking to expand that more but really what is slowing us down is there are multiple vendors developing the technology,\u201d<\/em> said Bron McCall, senior vice president and chief technology officer at Extra Space Storage, the second largest owner-operator of self storage stores and the largest self storage management company<\/a> in the U.S. <\/p>\n

Customer Impact<\/h2>\n

McCall said Extra Space is expanding slowly, while working with vendors to find the solution they want as their primary source for new properties.<\/p>\n

Joe Robinson, COO of SmartStop Self Storage REIT Inc., said his company is testing a system at two facilities. SmartStop owns and\/or manages properties comprising approximately 93,000 units in the U.S. and Toronto.<\/p>\n

\u201cEvery time we look at new technology, we are always looking at what is going to be the impact to the customer engaging with us,\u201d<\/em> Robinson said. \u201cOne of the benefits we have is we can pick a handful of sites to test new technology and deploy it if it makes sense.\u201d<\/em><\/p>\n

\n

Sector Insights rotates among office\/medical office, industrial, retail, multifamily, self storage and hotel\/hospitality.<\/em><\/p>\n

Read the March 2020 issue of CPE.<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The need to use proprietary doors is just one of the challenges of converting storage units to phone-activated locks.<\/p>\n","protected":false},"author":1068,"featured_media":1004395739,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1521,21742],"tags":[48827,39292],"class_list":["post-1004395664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital","category-latest","tag-national-self-storage-group","tag-smartstop-self-storage"],"acf":[],"yoast_head":"\nSelf Storage Owners Go Keyless - Commercial Property Executive<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self Storage Owners Go Keyless\" \/>\n<meta property=\"og:description\" content=\"The need to use proprietary doors is just one of the challenges of converting storage units to phone-activated locks.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/\" \/>\n<meta property=\"og:site_name\" content=\"Commercial Property Executive\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CPExecutive\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-27T17:27:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-28T08:11:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2020\/02\/nationalselfstorage_dovemountain_exterior.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"778\" \/>\n\t<meta property=\"og:image:height\" content=\"584\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Gail Kalinoski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cpexecutive\" \/>\n<meta name=\"twitter:site\" content=\"@cpexecutive\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/\",\"name\":\"Self Storage Owners Go Keyless - Commercial Property Executive\",\"isPartOf\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2020\/02\/nationalselfstorage_dovemountain_exterior.jpg\",\"datePublished\":\"2020-02-27T17:27:17+00:00\",\"dateModified\":\"2025-02-28T08:11:43+00:00\",\"author\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/#\/schema\/person\/fc5b5df1393e5023d2417bd48c2fda57\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.commercialsearch.com\/news\/self-storage-owners-go-keyless\/#primaryimage\",\"url\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2020\/02\/nationalselfstorage_dovemountain_exterior.jpg\",\"contentUrl\":\"https:\/\/www.commercialsearch.com\/news\/wp-content\/uploads\/sites\/46\/2020\/02\/nationalselfstorage_dovemountain_exterior.jpg\",\"width\":778,\"height\":584,\"caption\":\"National Self Storage\u2019s 63,000-square-foot, 637-unit facility in Marana, Ariz., was awarded Facility of the Year by Mini-Storage Messenger Magazine, in part, because of the new technologies it is employing. 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